Nightmare at Telkom

We have been Telkom clients for mant years. We had a 4 meg ADSL line that gave us a massive 1 meg speed if we were lucky.

They recently (April) installed fibre in our area and we were approached by a Telkom Rep to convert to Fibre. Hearing the horror stories of people attempting to cancel Telkom ADSL lines and Services I decided against my better judgement to go for the Telkom option as the cancellation would be automatic.

Big mistake. After we were connected with fibre (Brilliant speed) we were told that we now have to cancel the other services. After 2 weeks of backwards and forwards between Telkom service centres, telephone calls and internet I eventually received 3 emails from Telkom stating that they received my cancellation requests (Dated 28/05/2019)

We kept getting double bills with both the ADSL( with telephone and other costs) and Fibre, kept challenging it and our dear friends at Telkom actually had the audacity to cut my services for not paying the full account about a month ago.

Since then I phoned 4 times, gets promised that my issue will be resolved even received a phone call from the Eastern Cape that my issue is being looked at. just to be told the next week that they haven't got any cancellation request on file, despite me reading the reference numbers (the call centre system does not pick up technical reference numbers) .

Can anyone please advice me how to resolve this, even if I could just walk away from this nightmare? I believe that all the services still gets charged against my account even if I have no service because of a fault on Telkom's side.