Nightmare applying for Telkom Internet

Wow... where do I even begin? ... Let me say that I have not experienced a company before that makes it so hard to get a new service with them. Until now. This is unfortunately my sad experience with Telkom over the last month....

On 27 December 2018 we app**** to upgrade or fixed call line to a 24 hour Unlimited Home 10 mbps package for a fee of around R807 per month. The application was done at the Canal Walk store with a gentleman by the name of Yusuf Brenner who advised the installation process takes up to 21 days to complete. I called 10213 after about 2 weeks and the very helpful lady tried cancelling and reapplying for the order only to advise it's not possible and I have to go back to the store to enquire. about it. I did this and dealt with a lady (Cant remember her name but her surname is Harris). She advised that we need to wait about another week as on her system things were still going ahead as normal.... Reluctantly we accepted this and patiently waited, until today 30 January 2019. I called 10213 and after waiting about 13 minutes in a queue (for sales) I got through to Simphiwe who was very understanding about the situation and looked into the matter also putting me on hold to discuss with his manager. Simphiwe then told me that his manager will cancel the current application and we can then redo another new application but he needs to put me on hold again while we do this... He put me on hold and a few seconds later the call ended and I never received a call back.

I called back again after about an hour and after waiting in the sales queue for 19 minutes got through to Thabo. Thabo could confirm that the order has been cancelled by Simphiwe but seemed really confused about what was happening next wrt a new order. I also asked Thabo if by redoing the application it means that we would qualify for the current January deal (Free LIT box and range extender) as opposed to the December deal (1 month free service) ... To which he responded that no I would still be put on the initial deal I app**** for on 27 December even though we are 2 days away from February now.... Of course there is absolutely no way anybody in his sane mind and after going through what I have would agree to that. And I then advised Thabo that I'm not happy and he should continue with the cancellation and make sure no new application is made. Last thing I want is to look for a new internet provider and sign up only for Telkom to contact next week and say a new service has been started. He assured me this would not happen.

Which brings me to this post.... I'm writing this review as a complaint as Telkom its unacceptable that 1 month later the only contact Ive had with Telkom is by me calling. Secondly to expect me to pay for a December deal when we are already at the end of January and I havent had a single second of internet service from you guys is ridiculous.

So I hope others benefit from this story and are weary when applying for the same thing.

In conclusion I hate the fact that I now have to look at Mweb or another internet provider when Telkom could have had my business if everyone relevant just did their jobs. I still am interested in taking the 24 month contract but on 1 condition only and that is that I am put on the January deal and not the December 2018 deal which yes ive app**** for initially but youve missed the opportunity to give me. I feel its in my right to get this current deal and so to Telkom if you read this and still want the business. contact me asap and make sure I get the January deal.

Otherwise forget it and this review will stay a 1 star plus I will be badmouthing you on every social network platform I can find!

Very Very Poor Service :( So dissapointed