AH
Alicia H
1 reviews | Active since Jun 2015
22 Jun 2015, 12:04
Night Surfer Telkom Mobile
I signed a contract stating that I have 7.5 GB data that I can use from 11pm to 5am (Night Surfer).<br> To my shock I started updates past 11pm last night only to be notified after 500mb that I am out of bundle.<br> <br> I phoned them today and this was the first I have heard that the T&C's (which I have agreed to) have changed from September last year.<br> This explains a lot in terms of my data usage... For nearly a year they have ******* me into believing that i am using \free"data after 11pm.<br> <br> After informing me that the night surfer times has changed"
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Replies (1)Telkom's replyOfficial
22 Jun 2015, 15:08Hello Lish0012,
We tried calling you, but to no avail. . Apologies for all inconveniences caused.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo Nash
Telkom Social Media
We tried calling you, but to no avail. . Apologies for all inconveniences caused.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo Nash
Telkom Social Media
Telkom's reply22 Jun 2015, 15:08
Official
Hello Lish0012,
We tried calling you, but to no avail. . Apologies for all inconveniences caused.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo Nash
Telkom Social Media
We tried calling you, but to no avail. . Apologies for all inconveniences caused.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo Nash
Telkom Social Media
