Night surfer ****.

On the 8th July 2019 I bought a 1G all network data bundle which came with an extra 1G night surfer bundle. My problem is that when I used what was supposed to be the night surfer bundle, Telkom deducted from my all network data instead of the night surfer bundle. I've been trying to call the customer service number all day with no luck as they don't give us the option to talk to a consultant, all they offer is an automated system which is frustrating. Can someone please help me.