Night surfer query!!!!! Ref ***3

September 14th I called your call centre regarding my midnight surfer data I can't use. Whoever I spoke to advised that they'll send me data settings that I need to install and I should be able to connect again. I bought 1GB of data twice already (give or take) which was meant for my day usage. 05:15 am I connect now my 1GB gets used.

11 days later I STILL CAN'T USE it! So I called on the 18th and this was logged I'm then told that this will take 72 hours, mind you they don't tell me the necessary information regarding working days! I call on Friday and I'm told the query wasn't dispatched of which I'm still trying to figure out how that is my problem! I'm then told that feedback will be provided on Tuesday! I then take my time to run after you people AGAIN today and my query hasn't been resolved but what i do know is I want my 1GB data to be refunded back to me! Wether it was left with MB or KB i want it!

Either this issue gets sorted or i will CANCEL this contract with no care of the costs!

Kea Annoyed!