1 reviews | Active since Dec 2016

05 Jan 2017, 08:08

Night surfer not working

<p>I was using my night surfer data only for all my day time data to be used up. When I call they tell.me that my network probably switched to MTN and night data does not work on MTN. I've had the contract for a little over 3 years and I've never experienced this sort of thing. Why did the network suddenly change and why was I not informed, it is such a huge inconvenience and all i got from telkom was a sorry, after being a loyal customer for so long wow.</p>

0
Replies (3)
Telkom
Telkom's reply05 Jan 2017, 22:08
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply10 Jan 2017, 16:20
Official

Hi

May you kindly provide us with the affected number.

Regards

Diketso

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply11 Jan 2017, 10:04
Official

Good day,

Please note that we are still waiting for the number in question.

Regards,

Busi

Telkom Social Media Team

Best regards,