pS
philip S

1 reviews | Active since Sept 2011

20 Mar 2017, 11:20

Night surfer data usage deducted from 'day' data

<p>I find that the data that I use between 5 AM and 6 AM, which should come off my 'night surfer' data balance, is incorrectly deducted from my 'daytime' data. </p>

0
Replies (2)
Telkom
Telkom's reply20 Mar 2017, 15:24
Official

Good day Philip,

We have validated your usage and all charges are accurate, night surfer usage was consumed on the correct data.

Regards,

Busi

Telkom Social Media Team

Best regards,

pS
philip S's update20 Mar 2017, 17:26
Reviewer Update

Hi Busi

I am afraid you are wrong. I have ben suspecting for a while that my night surfer data have not been reducing. This morning, I first checked my balances and my night time data was 9904 MB. I then did a big Windows update at 5 AM, and checked my balances after that. All my usage came off my 'day' data. If you look now, my night balance is STILL 9904.

Regards

Philip