Night Surfer data ****

I am highly disappointed with the lack of assistance I received when I called the customer service line to report that my data was used instead of my night surfer data. It was after 2am and my night surfer data was not being used , my data was depleted and still my night surfer data did not kick in and I had over 4000MB of night surfer data . I'm extremely disappointed , as I would not have used my data if I knew it was being used ( as I thought the night surfer was being used ).

I contacted the customer care line and was told that the next time I want to use my night surfer data , I must put my phone on flight mode ??? I thought the night surfer automatically kicks in after midnight .

Only reason why I noticed , is cause my data has been depleting faster than usual , as I was under the impression that I'm using my night surfer after midnight , now I know this is not the case . I feel so ****med , I actually switched from Vodacom after being with them for 10 years , might be time to switch back .

I just feel very ****med , seems a person would be buying data and think you're getting night surfer data , but when you're think you're using night surfer , you're actually using your own day time data ... And end up having to buy more data sooner than anticipated .

I think it's a matter of principle , to reimburse to me with some data or something, I just felt like my 20 minute phone call to CS didn't make any impact... No resolution was offered either , and that made the whole situation even more disappointing.