Night surfer data is a **** if this is how Telkom chooses to run it.

WORST SERVICE EVER.

Night surfer data does NOT kick in at midnight as the contract and websites state. It just uses your normal data until that's all gone. I've already had to top up 3 times this month alone!

I just used up ALL of my airtime trying to get someone at customer care to help me and all I got was a "whoops" response and them telling me that they can't do anything to fix the problem that they have made (not just with me but MANY other people before me).

All they can do is "make a note" to make sure it doesn't happen again.

If you need to tell your customers to change settings or reset routers to make sure that YOUR system works, and that's not included in the contract, that is an error on YOUR side, not the customers. It is your responsibility to rectify it.

And your refusal to fix this issue is ridiculous. You just stole my data because YOUR system is faulty and you refuse to address it.

This issue is not a new one, and telling me you can't do anything is unacceptable.

Your customer care workers are useless with this query and literally put me on hold in the hopes that I would just end the call, and after reaching an hour call time they just disconnected the call themselves.

The only way I'd stay with this sub-par ISP is if you FIX THE ISSUE. I.e. Reimburse all your customers for YOUR mistake and make sure it doesn't happen again.