BM
Boitumelo M
1 reviews | Active since Jan 2018
14 Jan 2018, 01:08
Night surfer
I have been trying for to use night surfer data on my phone and till today I have received no joy .. I contacted one of your agents who advised that the reason I couldn't was because I needed to re start my phone which I did and it's still not working . I used the internet with the assumption that it's working of which my data ended up being depleted ... Who is going to re reimburse my data .. till today I am unable to use night surfer which you guys claim to be giving to Me ..this is disappointing and costing me a lot of money ! I'm dissatispointed in the poor service that I'm receiving from Telkom Regards
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
08 Feb 2018, 09:38Hi Tum_zozo,
Thank you for making contact with us, we apologise for a delayed response.
Please make sure that you change your network settings to connect via Telkom coverage only when using the night surfer as they don't work on roaming and to avoid your all net data being depleted.
you can email us at [email protected]o.za for any clarity.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply08 Feb 2018, 09:38
Official
Hi Tum_zozo,
Thank you for making contact with us, we apologise for a delayed response.
Please make sure that you change your network settings to connect via Telkom coverage only when using the night surfer as they don't work on roaming and to avoid your all net data being depleted.
you can email us at [email protected]o.za for any clarity.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,