Night data - biggest **** ever

<p>Ive been back and fourth with Telkom, querying my data usage. For the package I'm on, they claim they give an extra 20G of Night surfer data to use between 12am and 7am.</p> <p> </p> <p>Problem 1 - Upon my first complaint they told me I have to reset my router during this period (btw 12am and 7am) otherwise the router doesn't acknowledge it Night Surfer data and will deplete my normal daily bundle data. Why should I have to reset my router, their router should be able to recognise the time stamp - especially if I can see the time stamo on my itemised billing. They certainly don't tell you that their routers can't do what its meant to do when you sign a contract with them!</p> <p> </p> <p>Problem 2. Complying to their request I have done this and STILL, If I turn my router on and off at 5am, surf/download, switch my router off and on again at 6am, my notmal daily data bundle is depleated - not my 20G night time bundle.</p> <p> </p> <p>Problem 3. NO matter how many times I raise the issue with Telkom they refuse to acknowledge that there is a problem and their "Night Surfer data"is the biggest selling **** ever! I can log onto the routers IP and watch my normal daily bundle being depleated as I surf between 12am and 7am. Ive sent them images of this, videos of switching the router on and off, excell spreadsheets of my itemised billing recon - everytime they come back saying its correct - BUT its NOT.</p> <p> </p> <p>So many people are complaining about the same thing yet nothing is being done about it. Warning: Dont go Telkom, I cant wait for my contract to be over. </p> <p> </p>