JS
Jennifer S

1 reviews | Active since May 2016

16 May 2016, 11:37

Night bundle complaint

<p><span style="color: #555555; background-color: #ffffff;">I changed to Telkom wifi 2months ago. As I take screenshots of my usage every 2nd day I realised this morning there was a problem. I requested a usage report from Telkom. On sa****ay my night surfer balance was 34gb an my day 31gb. This morning my night surfer was 33gb and my day 21gb. According to the data report there was 7gb used just after midnight. This was taken of my daily and not the night surfer. There is a reason why we schedule updates for after 12 at night!! Logged a query with telkom ***3 but was told by a representative that I should unplug and plug in my rooter for it to realise it must go on night surfer. Ridiculous!!!!!!! I want the transaction to be reversed and taken of the correct allocation. </span></p>

0
Replies (3)
Telkom
Telkom's reply18 May 2016, 06:41
Official

Hello Jennifersaunders99

This response serves as confirmation that your query has been received.
Your reference number : SM234260
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

Best regards,

JS
Jennifer S's update20 May 2016, 07:42
Reviewer Update

Still waiting for someone to contact me!!!!

JS
Jennifer S's update30 May 2016, 03:38
Reviewer Update

Almost Two weeks later and I am still waiting TELKOM!!!!!!!!

You mislead people with your advertising and non disclosure by your consultants!!!