Nicoleen Shaw, shinning 5 star service

To Nicoleen Shaw You are truly a star that shines bright and worth bragging about. Not sure where to start, I cancelled my ADSL line on 02/07/2018, the line was cancelled on 03/08/2018, on the 14th August I received an invoice charging R1400 for early cancellations, even though I gave 30 day noticed and the line was cancelled after 30 days. I called in to query and was informed that it will be reversed, this never happened and I kept on getting the same invoice. I kept on calling, it got escalated about 7 times with no luck, I read on Mybroadband and there was a number to call for these kind of unresolved issues, I called the number and was immediately assisted, Nicoleen Shaw called me back about two hours later, we discussed the situation and, she resolved all outstanding cases on my account, from reversals for down time up until the reversal of the R1400, and now Telkon owes me over R300. Aphiwe Gwanya ********** you are the worse person ever at Telkom, you still working on my case, even after it was resolved by Nicoleen, you should learn from her, or rather leave the company, you are completely useless and bring no value to Telkom. Nicoleen, you come across as a loving person, mother and wife, you are very caring and most helpful, please keep it up, you make South Africa great, thank you a million for all that you have done, after so many months, it took you less than a day to get everything fixed, I got an sms this morning regarding the payment that is due, all thanks to you, I hope you orginisation, recognise your work and dedication, I wish you all the best, have a wonderful day and all the best of the festive period, thanks a million. You are my star. Regards Travor