Nice having the monopoly in Telecoms!!!!!!

On 16 Oct 2015 I reported (197CWK161015) that the internet speed I am receiving via ADSL was less than 1 meg, whereas I am paying for a faster service of 4 meg. Since then I had technicians checking the lines, testing the modem and even replacing the modem. <br> Now after almost a month has gone by nothing changed, I still have a service which is not what I am paying for and to make matters worse the Telkom outgoing SMTP server is also not functioning. (631CWK031115)<br> In an attempt to make contact with a Senior Representative to vent my frustration, has come to naught, as it appears that there is no one at Telkom to accept any responsibility. Not even the CEO Mr Maseko can be contated as his office number is diverted to 10210!!!! How pathetic is this???? <br> Just a reminder Mr Maseko we the clients of Telkom pays your and the rest of your company's staff's salaries, so start paying attention and provide a worthy service. <br> I learnt today that now Telkom's lines are CONGESTED hence the slow service. Maybe they should rather spend our money on upgrading their current services, rather than considering purchasing Cell C which will end up as bad as Telkom!<br> How \Monopolistic"is this???"""