NextFlix subscription terminated prematurely

Hello

Please help here is my case number with Telkom ***7, after more than a week in the queue confusing messages from agent I got a message that my case was resolved.

I went to my Nextflix account to check if my issue was resolved but that was not the case, I then called telkom again and was told that there was no proof of payment even though they can see on their system that I was debited. I was then told to email a prove that my account was debited which I did. Four days later nothing has changed.