MW
Michael W

1 reviews | Active since Sept 2011

28 Oct 2015, 11:27

Next step is ICASA.

I have logged complaints via Telkom, Facebook, Twitter, and \Chat to an Agent"on the Telkom website. *** (Hello Peter). I have screenshots and a record of each of the 14 times I tried to contact Telkom and tried to get a resolution to this case. <br> <br> No one has contacted me with regards to the LTE I signed for. Money has been deducted from my account. It has been more than a half a month ago that I placed the order and half a month ago that the money was deducted from my account. <br> <br> If I do not have a agent call me with regards to when I will receive my goods for the contract that YOU HAVE TAKEN MONEY FOR"

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Replies (1)
Telkom
Telkom's reply28 Oct 2015, 11:39
Official
Hello Mordain88,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated and feedback will follow.

Your reference number is SM159867.

We sincerely apologise for the inconvenience.

Kind Regards,
Zulfah
Telkom Social Media Team