Next Level Stup!dity thats Telkom Mobile for you, Call Centre is a Failure! they know less than me.

Telkom Mobile is a complete *******! I've never consumed so much data in my life - i dont stream on that number and i have uncapped wifi at home, the past few times in the last month i've purchased 2gigs data which only lasts 3 days max, i dont have apps running in the background, this is on my samsung, it hardly has apps, my Iphone has all the applications on it and its connected to Wifi, so it cannot be my Iphone, all they able to tell me is my login and logout times, how the heck was i logged in for 24hours yesterday, that would mean i would have my phone on me constantly which i dont i use the Iphone 80% of the time, i didnt download anything on my Samsung, didnt stream, wasnt on YouTube, how in Gods name was i logged in for 24hrs, i just keep getting SMS's telling me my remaining data, then every 30 mins after that it takes 300mb + in 30 mins really, what was i doing, no background apps not even facebook or instagram that is all on my IPhone (dont use facebook though in more than a year the app isnt even on my phone) The Call Centre Agent said what she is seeing also doesnt make sense how could i be active logged in for 24hrs straight, but that there is nothing she can do, i told her escalate it she said i will escalate it to our technical department but they will say the same thing she is, So they agree it makes no logical sense but shame? thats just how it is, b*ll****, when staff cant think and blame the system, the system only does what you tell it to do, This is absolutely pathetic service in the history of customer service, agreeing it doesnt make sense but not being able to assist me, its your D@mn network - figure the **** out because you are robbing me - as a former Call Centre Agent, Team Leader, Manager and Business Support i would have used my brain and say this does not make sense at all and figure out why the problem is happening, your staff are *********** of even doing that, should i write a user story for you? to send to your Dev Team to get the problem looked at and keep the client informed and remedy the situation, this shows a complete **** process and procedures, if it doesnt make sense then make sense of it, why must i tell you what to do, your entire call centre are !diots including management and i would fire the lot because they do not think, all they can say is the "bu the system" F*ck the system, systems only does what the dev team told it to do, but you have an *********** call centre on a whole from Senior Management to Agent all a bunch of !mbeciles who has the IQ of a plant. You are robbing me you @ssh0les and you cant think to save your life and you are fine that your staff suck @ss that they dont think, from the Top down, how do you think its okay not to help and its YOUR problem. I managed a call centre, i've managed managers of call centres and you are the exact same people i fired because you dont know what is going on in your own business! fix this D@mn problem.