Next available tech must be coming from overseas

<h5 class="private-msg-head" style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; line-height: 1.1; color: #0fa8e3; margin-top: 0px; margin-bottom: 13px; font-size: 12. ********** 38147px; outline: none; position: relative;"> </h5> <h5 class="private-msg-head" style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; line-height: 1.1; color: #0fa8e3; margin-top: 0px; margin-bottom: 13px; font-size: 12. ********** 38147px; outline: none; position: relative;"><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14px; background-color: #ffffff;">You said the next available technician 4 days ago the line has been broken by either a truck or your own people as the box on the pole as been open and my line physically broken almost 2 weeks I'm a tech myself and we work on SLA as well I would have a had a been fired for such poor response. </span></h5> <h5 class="private-msg-head" style="font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; line-height: 1.1; color: #0fa8e3; margin-top: 0px; margin-bottom: 13px; font-size: 12. ********** 38147px; outline: none; position: relative;"><span style="color: #0fa8e3; font-size: 12. ********** 38147px; line-height: 1.1;"> rep**** </span><span style="font-weight: bold;">privately</span><span style="color: #0fa8e3; font-size: 12. ********** 38147px; line-height: 1.1;">:</span></h5> <div class="post-date" style="border-style: none; border-width: initial; outline: transparent none; margin-top: 5px; color: #888888; font-size: 10px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> Mar 12, 2017</div> <div class="post-time" style="border-style: none; border-width: initial; outline: transparent none; margin-bottom: 15px; color: #b8b8b8; font-size: 10px; font-style: italic; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">3 days ago</div> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Hello martincmanuel</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">As per our email correspondence, the fault is currently awaiting the dispatch of the next available technician.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">A copy of your post has escalated to our assigners for urgent assistance.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Regards</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Noleen</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Telkom Social Media Team</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>