New wireless phones not connecting. Why is this my problem?

We received a 3G FLLA Wifi Phone about 2 weeks ago as Telkom is going wireless. The problem is the sim card doesn't connect even though your Technical dept have tested it and it should work. I have spoken to every department Telkom has to offer and then evenually went to a Telkom shop where I was asked to try inserting the sim card with a plastic housing. Which I did and it still doesn't connect. I was advised to wait 24 hours for it to connect. 24 hours has passed - I'm still waiting for connection. It displays a message on the screen saying EMERGENCY CALLS ONLY.

This is a business line and we haven't had service going on for 2 weeks now. Please provide feedback on how you are going to solve my connection issue and reimburse me for the last 2 weeks. I am not going to phone Telkom or go to your stores to solve a problem I did not create.