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Stewart E

1 reviews | Active since Sept 2015

07 Sept 2015, 10:22

NEW TELKOM SERVICE CONSTANTLY OUT OF ORDER

My Telkom service was activated for the first time on 05 August 2015. A few days later I lodged a fault report with the Telkom Call Centre advising that my line was out of order - Fault Ref. # 742CWK030815. A Telkom Technician arrived unannounced at my home approximately two weeks later on a Saturday and called me on my mobile phone wanting to know why I wasn't there to accept him????? Desperate to have my new service working, I left the function I was attending to and returned home to open up for him. On leaving he assured me that the fault had been resolved, which as it transpired, was not the case. Although the phone service was now functioning, the excessively high degree of static on the line made it impossible to communicate. The line quality worsened over the next few days and again stopped working on Monday 31 August 2015. I contacted the Telkom Call Centre on that Monday to advise that the original fault had not been resolved and was advised that this was now a new fault and would need to be dealt with accordingly - Fault Ref. # 409CWK310815. I is now Monday 07 August 2015 and my line is still out of order. Telkom your service truly SUCKS!!! I will be cancelling my service

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Replies (1)
Telkom
Telkom's reply07 Sept 2015, 11:22
Official
Hello stewartevans,

We regret to hear this and do apologise for any inconvenience caused.

Your query is with our Technical team for assistance and feedback will follow.

Ref SM143108

Regards,
Didi
Telkom Social Media Team
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