New Telkom mobile Contract declined

<p>Hi... I app**** for a new Telkom mobile contract for the Huawei P9 lite (R199 per month) at Telkom Cresta store . The first time app**** the address was not captured correctly on the system applying by the consultant and was declined. I had to call in the call centre and wait 20 minutes to find out this and was told to go back to the store. Inconvenienced i went back and made sure all is updated correctly. Then it was re sent for credit vettting . i got back a sms saying case closed and called the call centre which they said that credit was declined. I asked why ? they said they dont know there not enough notes on the account to say why. I then asked for the creddit vetting company details and contacted them to send me that report. From the report the credit vetting company searched and picked up and an old address that was over 15 years old as my address and declined the application. I find this hard to believe as I have large accounts open with my current address and even on the credit vetting document that they have shows my current address under history. There is a huge gap of information between the credit vetting company telkom uses . I use to hear people talking about telkoms service is really bad and now i have had the first worst encounter with Telkom which is true , very bad service . lack of information and inconvenience to customer. I really hope someone in your organization will take time to look into my matter. case number ********** 7 and ********** 0...Regards not a happy person </p>