New Telkom contract taken out on my name without my consent. Very poor service, no attempt to resolve

Telkom is refusing to resolve my issue and they are just double billing my account.

I phoned telkom in mid April to perform an upgrade to an iphone, sales assisted me with an upgrade and we have confirmed that this is a upgrade. Telkom proceeded to set this up as a new contract, which was net agreed on. I have phoned multiple times customer service regarding this issue, 5 fault reference was raised and 1- 2 days after it’s raised, I get a notification to state my fault has been raised and my account got billed today again for double the amount. Customer advised me they will need to cancel this new contract which was made and I will be responsible for a cancellation fee, I also advised them that, this was not my problem.

Last week I requested for the call recordings for where we confirmed everything over the phone, which I am aloud to ask and Telkom is refusing to provide these recordings, I have also reached out to an instore manager, which also promised to phone me back yesterday, this call was never been made to my number. I also requested for a callbank from Telkom customer manager, been a week now and still no calls

I am sitting with no services for 3 weeks and telkom double billing my account.

Telkom is the worst mobile service out there and will be filling for *****