NEW TELKOM CLIENT VERY DISSAPOINTED

SJOEE, I AM SO DISGUSTED WITH TELKOM, I HAVE ORDERD A NEW LINE FROM THEM, INSTALLATION WAS SCHEDULED FOR FRIDAY THE 2CND OCTOBER, MY INSTRUCTIONS TO THEM WAS VERY CLEAR TO PHONE ME HALF AN HOUR PRIOR TO INSTALATION, PITCHED UP WITH OUT NOTIFYING ME SO NO ONE WAS AT HOME. I PHONED THEM MONDAY MORNING RESCHEDULED FOR WEDNESDAY THE 7TH, ..., I PHONE ROUND LUNCH TIME TO MAKE SURE THEY WILL DO THE INSTALATION, THE AGENT TOLD ME SHE WILL ESCALATE THIS. ITS NOW 4.39 I AM HOLDING ALREDY 14 MINUTES TO FIND OUT WHAT THE PROBLEM IS, YET AGAIN TO BE TOLD IT WILL BE ESCALATED????COME ON, WHAT HAPPENED TO SERVICE IN THIS COUNTRY??? SO DISSAPOINTED, NOT EVEN SURE IF I SHOULD STILL CHOOSE TELKOM AS MY SERVICE PROVIDER, ESCALATION REF NUMBER: 759546