New Telkom Application

Hi, I’ve app**** for Telkom ADSL at my new premises on 09/03/2018. I was told that I would have the hardware in 5-7 working days. I called in earlier today and now get told that my order has been cancelled and that I now need to resubmit my application (which I’ve now done). I was also told that I would get a new order number shortly after the call, nothing yet and it’s been hours. I’ve been calling and inboxing Telkom with no joy and different excuses. Please could a competent person follow up as I’m getting annoyed by all the time I’ve wasted. Original order number is ********** 91A.