New Telkom ADSL line transfer policy

What a load of nonsense!! We are re sellers for AXXESS ISP and daily we have to transfer DSL lines from Telkom to AXXESS in order for us to have control of the line. Having control of the line enables us to help our clients more efficiently seeing as Telkom is useless in the repair department. This policy now suspends my clients line FOR UP TO 30 DAYS and then only can we have the line transferred to us. By enabling this policy Telkom has now made sure that no one would want to transfer the line because of the suspension! This is unacceptable as clients are now cancelling their new contracts with us because it takes FOREVER for them to be online again!!! Thank you for NOTHING Telkom!!!