JJ
Jacob J
1 reviews | Active since Dec 2010
06 Sept 2015, 10:49
New Telkom
Phone/internet down from Wednesday.Logged call Friday. Call again Saturday. They said technician will call within 1 hour. Call again Sunday. Person at call centre said my line only be fixed on 14th. Unacceptable service for customer to follow up on cellphone cost, spending more than 50 minutes on cellphone cost to get no results as no one knows why line disconnected. How can it take so long to fix line.You will also get no money from me now on.
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Telkom's replyOfficial
06 Sept 2015, 11:35Hello japiej,
Thank you for making contact with us.
Our Technical team will be in-touch to assist you with this.
Ref SM142895
We do apologise for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Thank you for making contact with us.
Our Technical team will be in-touch to assist you with this.
Ref SM142895
We do apologise for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,
Telkom's reply06 Sept 2015, 11:35
Official
Hello japiej,
Thank you for making contact with us.
Our Technical team will be in-touch to assist you with this.
Ref SM142895
We do apologise for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Thank you for making contact with us.
Our Technical team will be in-touch to assist you with this.
Ref SM142895
We do apologise for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,