New telephone lines

Hi Telkom,<br> <br> I am writing here because this is the only way to get a feedback from telkom since the call center is nothing good.<br> <br> I have ordered a new installation at the new complex that I will be moving in. <br> <br> Technician was supposed to come to do the installation last Friday (27/11/2015) however he did not arrive. I called 10210 to follow up on my order and I received a feedback that technician left on the system: Incomplete Underground Cabling.<br> <br> Now what I am looking for is:<br> 1. How long will it take for cabling department to attempt to this issue?<br> <br> I am not asking you to tell me exact date, but I need to know the estimated time of this to be completed since I need to make alternative plan. I cannot afford to sit around and wait for dear Telkom to contact me because noone will ever contact me and this is just the reputation Telkom has.<br> <br> Order Number: ***A and ***