New standard set in service FAILURE

Line has been disconnected since Tuesday night. Have logged fault & been following up on progress daily: What a case study in ABSOLUTE FAILURE in customer service. <br> <br> Innumerable service failures; with space limit here are a FEW:<br> <br> 1) Various Call Centres - DBN, EC, JHB - NO connection?!; Also don't know supervisors or can help you with last person you spoke to. <br> <br> 2) Supervisors are never available but when they do speak to you & make promises they don't make good on them - Kenneth; Sithembiso<br> <br> 3) it took 4 DAYS for the technical team to \diagnose\" that the cables had been ******! CC keeps on advising call has been resolved