New Sim card not connecting to internet

On Sunday 4 October I purchased a Telkom sim card at Checkers Horison View. A simple transaction, i asked for a Telkom sim card and I was handed a card, it was rica'd and I was on my way. I installed the card in a phone and waited for the activation sms which was received. The card was bought for internet access and for me to test the network. I bought airtime and changed it to data. Received a sms confirming data loaded. Since going through this process I have not been able to connect to the internet. I have spoken to 3 call centre agents, all helpful and spent a entire hour and 30 minutes with an agent at the Telkom store in Sandton, Reagan, who was willing to listen and assisted as far as he could even testing the sim card in his phone and doing a sim swop. A case was loaded by Reagan with the tech team, ***1, and I was advised I would get feedback. Today is Wednesday and still nothing?<br> The problem is simple, either the sim card (not likely as a sim swop done) or cell number linked to the sim is faulty. I am not looking for a refund or anything out of the ordinary,just a sim card with a working data and the data that was added