New service I'm paying for but cant use it......

So in December I took out a new service with Telkom. On the 15th of January they came to install my land line and internet. Everything was up and running that same hour. So as a result of my new uncapped internet. I canceled with Axxess.. And guess what, it only lasted 2-3days. Phone in, and logged a fault. They will attend to my problem ASAP! I have been waiting and waiting and waiting. Without internet I'm paying for. I have catted to the online consultant a few times. And every time I get the same rpl, its like she is coping a text and pasting it to every chat. Thinking I made a huge mistake going to telkom!!!!!!