New Router faulty within 2 weeks

I've app**** for an Internet Contract with Telkom Mall @ Reds on the 13th of November. Unfortunately they had no LTE routers in stock - so I waited 2 weeks for the router. Finally I received the router on the 27th of November - however after 2 weeks 10 December - I got a message on my phone to say there is no Internet Service. On Friday 11 December I took the router in to Telkom Menlyn and they confirmed that the router is faulty and I must return it to the branch I bought it from - which I did on the same day. The consultant at Mall @ Reds confirmed that it has to be sent in for repairs - this could take up to 2 weeks, but they would phone me by Monday 14th of December to confirm if they can provide me with a router to use in the meantime. My frustration however is that I'm going on holiday without internet that I'm paying for. Surely if the router is faulty it should be replaced as it is only two weeks old. I've tried to phone Telkom Mall @ Reds on *** but it just rings - no answer.<br> <br> Can someone please phone me urgently to sort this out.<br> <br>