New record, 2 faults in 1 month!

In the beginning of February I complained that our phone line was dead, and that we have had several faults in the last six months. It was fixed within 5 days and the technician was efficient and helpful. On Friday night however, our ADSL line went dead. This time our phone line is working but we have no internet connectivity.<br> <br> Your service is so unreliable and no, I will not be upgrading to fibre optic (as you keep offering to others that have similar faults). If my ADSL is not fixed by close of business on Tuesday, we will be cancelling our landline and moving to another supplier. I also want my bill adjusted as I have had to pay for a service I did not receive, for all the faults we have had over the last 6 months (5 faults so far).