1 reviews | Active since Aug 2016
New product media marketing versus customer care
<p>I am a Telkommmobile user and was very have with regards to their value for money products on offer.</p> <p>My average spend per month is between R500 and R600 per month. It was the that I decided to go for the new freeme 20gig which I thought was fantastic value for money.</p> <p>I loaded the new 20gig free me bundle on 25 July, expecting not only the 20gig data allocation, but also the 1500 minute allocation to call any network. The 20gig allocation was correctly allocated. However, the 1500 minutes not given at all. This was corrected 2 days later after contacting customer care. But, the problem I still have today is that the rest of the freeme bundles (sms, telkom mobile to telkom mobile and telkom mobile to fixed telkom lines, as well as the IM data..whatsapp, viber ect) has to date still not been correctly allocated as per the fair usage policy, even after speaking to telkom consultant yesterday after logging the fault. There marketing in newspapers after launching the product, says otherwise which, the telkommobile consultants dont seem to understand.</p> <p>Its either they are not well informed of the freebies on this new freeme 20gig package or, I am stupid. The problem I still currently have is that I have logged this twice with telkom customer care, that I have been allocated the incorrect free me bundles and to date its still not resolved.</p> <p> </p> <p>This is what has been allocated and the balance to date:</p> <p>Once-off Messaging -- SUPPOSED TO BE 50 PER DAY.</p> <p> SMS/MMS: 100 Items remaining</p> <p> Expires on Fri Aug 25 2016</p> <p>Current balance is 0 sms</p> <p> </p> <p> Once-off All Networks Data -- THIS IS RIGHT</p> <p> GPRS: 20470 MB remaining</p> <p> Expires on Fri Aug 25 2016</p> <p> </p> <p> Once-off FreeMe Social Media - SUPPOSED TO BE 2GB (FUP)</p> <p> Expires on Fri Aug 26 2016</p> <p>Current balance is 0 meg</p> <p> </p> <p>Once-off Per Second Telkom Mobile and Telkom Fixed Voice - SUPPOSED TO BE UNLIMITTED (FUP 3000)</p> <p> VOICE/VIDEO: 300 Minutes remaining</p> <p> Expires on Fri Aug 25 2016</p> <p>Current balance is 300 minutes</p> <p> </p> <p>Can someone please assist as I am tired of logging the same issue, or I am just being simply stupid.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p>