New phone no network for 2 weeks (APN)

I app**** for a contract Samsung A7 which was approved on 13 October 2015, same day I took collection. <br> I have gone through great lengths to cooperate with the sales people to get me connected for the past 2 weeks and to date I have a phone that can only receive calls but I HAVE NO ACCESS TO THE INTERNET, PLAY STORE AND EVERYTHING THAT USES INTERNET ON THIS PHONE. <br> <br> I have logged millions of calls and I have reference numbers the size of my contact list and yet no one is able to perform a SIMPLE connection on my phone. <br> <br> I have been promised all sorts of tomorrows, every single day they say tomorrow. <br> <br> I don't have access to anyone else but the call centre and sales agent so I didn't know who else to complain to. <br> <br> this is poor service at the highest level. <br> <br> I would have cancelled the contract but unfortunately I ported my number from Vodacom (regretting this). I tried to port back, even that has not happened. so im completely stuck with Telkom Mobile. <br> <br> Im so disappointed, I have no words.