1 reviews | Active since Feb 2017
New phone jack; Telkom Call Answer
<p>I have wasted hours on their useless customer service, trying to: 1. get my call answer working and 2. applying for an additional phone jack.</p> <p>They just don't seem to want my business.</p> <p>Customer service staff just don't answer calls and also don't seem to know what to do!</p>
Hello pvanblerk
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Noleen
Telkom Social Media Team.
Best regards,
Hello pvanblerk
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
I was at last helped by a Technician who had a Telkom contact in Pretoria - Hendrik. He spent about 2 hours in resolving the problem. My alarm system - connected to the phone line - was the cause of the problem. A BIG thank you to Hendrik.
But I still am not satisfied with the Call Centre; it was only when I came to Hellopeter that things started to move. Thank you also to Rafeeqah.
I was at last helped by a Technician who had a Telkom contact in Pretoria - Hendrik. He spent about 2 hours in resolving the problem. My alarm system - connected to the phone line - was the cause of the problem. A BIG thank you to Hendrik.
But I still am not satisfied with the Call Centre; it was only when I came to Hellopeter that things started to move. Thank you also to Rafeeqah.