New Phone Held Randsom?
<p>Good day,</p> <p> </p> <p>I app**** for new phone on your website and was contacted promptly to complete the application. The application was successful and you debited the required amount to validate my application. That was 3 weeks ago and i have received any feedback on where my device is. I consider it my device, since i'm already paying for it.</p> <p> </p> <p>I enquired on the whereabouts of device a week or so ago and i was informed that you had stock issues (fantastic response). There has not been any follow up on this - so i can only assume, my phone is being held hostage. So... What will it take to get my device? Or am i expecting too much?</p> <p> </p> <p>Regards </p>
Good day,
I would have expected to receive some feedback regarding the above. I have not received any kind of correspondence regarding my issue.
Can you provide me with feedback regarding this?
Regards
Good day,
I would have expected to receive some feedback regarding the above. I have not received any kind of correspondence regarding my issue.
Can you provide me with feedback regarding this?
Regards
Hi Diketso,
I responded to the above on the 21st:
____________________________________________________________________________________________________________
From: S***, V***x
Sent: 20 February 2017 06:18 AM
To: 'HelloPeter Telkom'
Subject: RE: AI **********
Hi Noku,
I appreciate the response. I don’t have a ticket number, however my ID number is 83************x.
I requested the xx ***x on a ***x plan.
The last time I enquired with your contact centre, I was advised that there are stock issues and I just have to wait it out – however I think a month is a bit too long.
Regards
From: HelloPeter Telkom **********
Sent: 18 February 2017 11:25 PM
To: S***, V***xx
Subject: AI **********
Hi V***xx.
Please be advise that this is a follow up on your HP query.
Kindly email us the ticket number or ID number to follow up with the sales team.
Hi Diketso,
I responded to the above on the 21st:
____________________________________________________________________________________________________________
From: S***, V***x
Sent: 20 February 2017 06:18 AM
To: 'HelloPeter Telkom'
Subject: RE: AI **********
Hi Noku,
I appreciate the response. I don’t have a ticket number, however my ID number is 83************x.
I requested the xx ***x on a ***x plan.
The last time I enquired with your contact centre, I was advised that there are stock issues and I just have to wait it out – however I think a month is a bit too long.
Regards
From: HelloPeter Telkom **********
Sent: 18 February 2017 11:25 PM
To: S***, V***xx
Subject: AI **********
Hi V***xx.
Please be advise that this is a follow up on your HP query.
Kindly email us the ticket number or ID number to follow up with the sales team.
Hi,
I have not received a response from your Sales Team, as i believe you have not escalated my concern - which honestly is insulting. I don't think its fair for me to wait days for someone to let me know when i can expect this device.
This platform is an opportunity for you to change my perception of your service delivery, however you're failing based on the responses here and the lack of accountablity shown.
Hi,
I have not received a response from your Sales Team, as i believe you have not escalated my concern - which honestly is insulting. I don't think its fair for me to wait days for someone to let me know when i can expect this device.
This platform is an opportunity for you to change my perception of your service delivery, however you're failing based on the responses here and the lack of accountablity shown.
Where is the feedback to my query?
Where is the feedback to my query?