New phone faulty

HI<br> I app**** for a contract 2 March, gave all info needed and it kept taking so long for feedback from sales agent, I had to keep following up via email and I eventually got frustrated waiting even though it got approved then they said theres no stock on J1 phone, then it took time again, then she rep**** saying they only got stock of J1 100, which I dont even think exist, then waited again and got angry and said just send that damn phone whatever it is, they sent on 18 march a J1 ace. then they didnt port number then had to go to mall and do that. finally started using phone and it gets stuck and battery lasts 5 hours or so. Im so angry its unreal, even when tried calling telkom so many times, the service agents are so useless omg. I do not want this phone, really, I am not going to even accept another J1 from you guys or take it for repairs. This is so fustrating. Please sort this out for me, I am a business man, people cant even hear me on this phone. Its horrible.