New Order Installation - No one has a clue!!!

<p>Placed an order for a new uncapped line. Recieved communication from telkom via SMS to accept the appointment date. I confirmed appointment date and called to double check appointment. Took leave from work, because it is a full day appointment. Called afternoon to confirm installation (Technician will be there at 3 PM). Waited. No one pitched! Called after 5 (Somebody might come out tommorrow - Saturday). No one pitched. Made new Appointment and confirmed via SMS. Took leave from work AGAIN!!! Called afternoon to check if installation will take place. No one has been dispatched for installation. My issue was escalated with a ref number and I must call back in an hour. I called back in an hour. Told that technician couldnt find my premisis. Ask them to repeat my address. (Why didnt the technician call me before installation, like I have been told they will do?) My address is correct. Told I must hold the line. After 10minutes I hung up. Called again. Must make a new appointment. </p> <p> </p> <p>This is my story. A future client doing everything required and more to get give Telkom business. But Telkom doesn't keep their en of the bargain.</p> <p> </p> <p>Congrats Telkom you lost a client!!!!</p>