New order do not get finalised and no feedback

I have placed an order with Telkom telephonically via online order placing on the 7th of August, the order was only placed on the 11th, i have made 7 call to the call centre: 11th, 14th, 18th, 20th, 21, 23 & 24th. On the 21nd i spoke to Zanele and she would have come back to me by 12 oClock that day as the system was off. i called in on the 23rd to find out if the problem with my adress and location have been sorted out, the keep on putting the phone through and on the 24th, i spoke to Zandele, Charmain and they keep on putting me through to other departments. I do not know if the adress, cell nr and surname have been fixed on the order and still do not know if there is lines in my area as everyone i spoke to have no answere for me, but Unit 20 in the complex have a landline and nr 22 have your wiFi package. ref Nr: ********** 30A, cel: ********** 125