New Mobile Ordered Galaxy S24 Plus - Incorrect Mobile Device Delivered Galaxy S24

I ordered a new phone Galaxy S24 Plus with Samsung watch however the courier delivered the package only to find out that the actual phone was the Galaxy S24. I called 10213 to log the issue of the incorrect phone been picked and delivered. The agent at 10213 option 3 mentioned that it will take 3 to 10 working days to arrange for collection which means now I do not have a phone. I was also told that now I must re-apply for the mobile device. This is absolutely frustrating and inconvenient because the phone is a gift. I am atrociously disappointed. The agent could not process my request because Telkom's CRM system was down or hanging (PC Terms). What can Telkom customer service do to make my experience better. The 1st debit order was supposed to go off on March the 1st however now the contract will be cancelled due to Telkom inefficiencies. Is this how you want to conduct business? Do advise at your earliest of iconvenience? Cheers Louis Maistry ***)