ES
Ettiene S

1 reviews | Active since May 2010

14 Apr 2016, 15:49

New mobile data combo order

How is it possible for one company to be so utterly useless in doing new business!?!?<br> <br> I ordered an 5gb/month data package special, which has the option to add a Huawei Tablet for an aditional R99 at the beginning of March 2016<br> <br> After waiting 6 WEEKS only half the order was delivered on the 14th April 2016! I only received the router and SIM! On the phone with them now, after waiting for 45 minutes before someone answered, and now they start telling me maybe next week I will get the tablet!? <br> <br> On previous enquiry to the status of this delivery, they keep telling me 'in the next two days', this is repeated to me every time the day AFTER I was supposed to receive it the day before!?<br> <br> This WAS supposed to be a gift for my wife for her birthday this coming weekend, and now TELKOM is again promising delivery Monday next week, no wait 'Monday maybe Tuesday' according to the agent on the line! What a joke!<br> <br> WHATEVER!! WHERE IS MY FREAKEN TABLET!?!?

0
Replies (1)
Telkom
Telkom's reply14 Apr 2016, 18:01
Official
Hello ET10E,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM223726

Regards
Luleka
Telkom Social Media Team

Best regards,