New Mobile Contract

In a bid to get a new contract I tried calling all Telkom stores in the Northern Suburbs and Waterfront and received no answer. I then decided to visit the Tygervalley Store and was assisted very politely. I completed my details and it was captured in the system. The agent informed me that she could not get approval of my contract and had to email my documents through to the credit department and would have an answer for me the next day. It's been 2 days and I've not heard a thing. I visited the store this morning and their systems where offline. My details were taken down and I was informed that I would be contacted as soon as the systems came online. I am still waiting. I cannot call the store as no one answers the phones. How does one proceed from here?