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AM
Anesh M

1 reviews | Active since Mar 2013

26 May 2017, 20:54

New LTE product

<p>I got an email from Telkom telling me that I am doing internet wrong. I currently have a 4M uncapped ADSL connection. Telkom advises me to change to LTE, and directs me to a page with many products. So I choose to take the R799 uncapped 24 month contract with a router. I do a test with a friend's router (Telkom Simcard) and get 15M DL and 10M UL. This is better than what I have presently so I call the consultant, and after a few attempts they get back to me and tell me that there is no uncapped LTE in my area. I say that the speeds are acceptable to me and I want the product. She says that thay cannot sell me the product and puts the phone down on me. TELKOM IF YOU DO NOT WANT TO SELL ME A PRODUCT, WHY SEND ME AN EMAIL AND POINT ME TO LINKS OF PRODUCTS YOU ARE NOT WILLING TO SEL ME ?????</p>

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Replies (8)
AM
Anesh M's update29 May 2017, 13:16
Reviewer Update

Good day Telkom,

Please advise when I can expect a reply. I wish to finalise this matter urgently.

Regards

Anesh

AM
Anesh M's update31 May 2017, 19:33
Reviewer Update

Good day Busi,

It has been 2 days and I still have not received a reply from yourself or your Sales Team.

Please advise.

Thank you

Anesh

AM
Anesh M's update01 Jun 2017, 08:45
Reviewer Update

Good day Busi,

Please be advised that I am still awaiting a reply.

Thank you

Kind regards

AM
Anesh M's update01 Jun 2017, 12:52
Reviewer Update

Dear Busi,

Please respond.

This matter is very urgent!!!!!!

Regards

Anesh

AM
Anesh M's update01 Jun 2017, 15:29
Reviewer Update

Hello Busi.......

AM
Anesh M's update01 Jun 2017, 19:52
Reviewer Update

Hello Busi, Social Media team, Sales team......

Is anyone out there????

Anybody, Telkom????

AM
Anesh M's update03 Jun 2017, 11:18
Reviewer Update

Dear Busi,

Thank you for your reply.

I was contacted by Simyalane, whi has started assisting me. However Istill am awaiting final confirmation. She has promised to call me on Monday morning, so hopefully we can finally put this matter to rest.

REgards

Anesh

AM
Anesh M's update05 Jun 2017, 19:19
Reviewer Update

Good day Busi,

Alas I was awaiting for a reply from Simyalane, expecting to be connected with LTE, but to no avail.

Please advise what the progress with my order is?

Regards

Anesh