New LTE line still not activated

I app**** for the advertised LTE line and was approved on 6 November.<br> R599 was debited from my account on 9 November already!!<br> Router and SIM was only delivered on 24 November. I have been trying to get the service activated since then everyday. You hold on for at least an hour before someone answers. Twice now I was promised that the SIM and service will be activated. <br> Today is 30 Nov, almost a month after my money was taken , but I did not have ONE DAY of internet since then. This is the worse service from any telecommunications company and call centre EVER!!!!<br>