New LTE deal not complete - Android TV Media Box Not Received

I signed up for a new LTE deal (included Android TV Media Box) in September - however Android TV Media Box was never received as promised as part of LTE package. Its been two months now trying to get Telkom do complete the delivery and get the Android TV Media Box but till to-date, I have not received any. I have called several times, send messages via Facebook and nothing. Last time I was told an order has been and I should receive an sms, well guess what a month later I am still waiting. Please complete the deal by delivering my Android TV Media Box