New line that is not working

This is the complaint I posted 18.11.2015 received *** Called 2411.15 still no one assigned got ref530CRK 171115 now a new one 785978 does this even mean anything? \I app**** for an ADSL line form Telkom on the 5th November 2015. Technician came to install the line 13 .11 .2015. When he left he said the line was working etc. As per my ISP the line was dead. Monday 16.11.2015 phone call center they tell me line is suspended. Technician was supposed to tell them the line is installed and they can close order. Any way I had to call three different departments to get them to activate line etc because apparently different Telkom departments do not communicate with each other and I the NEW client has to do Telkoms job for them. After three days of struggling to get this line working lo and behold it IS STILL NOT WORKING. FAULT WAS LOGGED AND WHEN I CALL NOW TO HEAR WHEN THE LINE WILL BE OPERATIONAL I GET TOLD WE MAY LOOK AT IT AFTER THREE DAYS. Telkom not a good impression to leave with a new client. I am tired now of constantly calling please get my line operational. In the meantime I am being charged for ADSL and I don't have a line that is operational. Fault : 530CRK171115 "