New line Suspension

<p>I am sure not to be the first nor the last to complain about bad service received from Telkom. When applying for my new 10mbps VDSL line I was promised the world by the desperate sales person only to find out that I will enter a world of unprofessional, untrained people that just don’t give a **** to any query they receive. </p> <p>On the 22 Feb 2017 I noticed my internet was off, and did the normal reboot. DID NOT WORK. At 10am I phone the normal 10210 to log a fault. After about 30 min waiting the feedback was that my line has been suspended and I was put through to the billing department. I was informed that my account was over the R3000 limit, being the reason for the suspension. The first payment on this account was due on the 25th of Feb 2017 and the package was for R799 all inclusive. I was informed of all the places I could pay the account. Funny thing is that I requested the billing to be by debit order on the application, but that information seemed to disappeared from there system. I requested an Invoice as I have not received one yet. To my shock, I was billed for R4115.20. I understand that there was a pro rata charge as the line was only installed on the 16th of Jan 2017, but I was billed from the 15th of Dec 2016. I was in addition to that changed for the line installation and the FREE router. I was then told that a dispute will be lodged on my behalf and that I put through to the sales department to unblock my line. After another 20min the lady at sales said that she can’t help me and put me through to the technical department. Again, the person was unable to assist and said only Billing can assist. So, again to billing where I was informed that all is in order and my line is active. Returning home from work just to find that the same conditions. I called the call centre and logged a fault as everting on their side is clear and active (662CWK22017). Today 23rd Feb 2017 at 8:45 I was suppressed to receive a call from a lady from Telkom to explain the charges for the line installation and the FREE router has been credited and that my line is active. About two hours later I received a message for the technical department that fault 662CWK22017 was restored. Accepting that mistakes happen sometimes and that all is well now, Telkom had other plans form once I returned home. INTERNET STILL OFF. So back to 10210 only to be informed that my line has been suspended again this afternoon. The explanation was that the person that help me must have made a mistake and that there is nothing they can do for me.</p> <p>The bottom line is my line has been suspended due to the fact that Telkom overcharged my account, escalation the fees above the R3000 limit with a contract that is supposed to be R799 on a normal month without 14 day pro rata. </p> <p>So, if this is how the first month with Telkom will be I think it will be a short live arrangement.</p>