New Line Suspended

Today the Telkom technician finally arrived and installed my new ADSL line. Before leaving, he explained that everything is in order, and that I only have to setup my details in the router to be up and running. After doing that, I still could not connect successfully to the Internet. I called 10210, and when I entered the new landline number to the prompt, I was informed that my account was suspended due to non payment.<br> <br> How do you suspend a brand new account that was just activated?<br> <br> Please fix this urgently