New line Order - No Service

Hi,<br> <br> I placed an order for a new telkom adsl line. Shortly after I was contacted and an appointment was scheduled for 09/07/2015. The technician installed and connected everything but according to him the people from the cable company needs to sort out an issue with the cables. I was told this will take 2-3 days. After this I continuously followed up by phoning the call center 8 times and holding for approximately 40min each time, but every time another clueless lie was told to be about the status of the order. It has been almost been a month now and still no service. How far must this go before I must cancel the order and start looking for an alternative?<br> <br> I am really desperate to get this working as it is needed for work.<br> <br> Please HELP.<br> <br> Thanks