New Line Order = Disappeared (??)

<p>I app**** online for a new 2mbps Telkom Line quite some time back & understand that it can take up to 3 weeks workding days - I was contacted & details were confirmed.</p> <p>Today I decided to follow up just for interest sake. I tried calling Sales on 10213 but took too long so decided to chat to Telkom online.</p> <p>I was told that there is NO ORDER under my ID number. After asking how this is possible, the online agent didn't respond & I lost the chat.</p> <p>I am very disappointed as everything was confirmed - how is it possible that there is no sign of ANY order??</p>